Workflow Management Systems: A Prototype for the University of Coimbra

Consumers today are making increasing demands on the quality of products and services offered by businesses worldwide and organizations such as educational institutions are no exception to the trend. Nevertheless, many institutions, including universities, seem to be unaware of this, continuing to maintain structures and methods of working which no longer correspond to the emerging demands of the market. In this project we have aimed to counter this tendency by introducing a prototype system of workflow management developed specifically for the University of Coimbra. This system aims to provide a basis both for the promotion of co-operative work patterns and also for the automation of the University's business processes.